Welcome to Shiva Flowers. These Terms and Conditions govern your use of our website and services. By accessing or using our website, placing an order, or engaging with our services, you agree to comply with and be bound by these terms. Please read them carefully before proceeding. If you do not agree with any part of these Terms, you should not use our website or services. These terms create a binding agreement between you and Shiva Flowers. We recommend that you review these terms regularly to remain aware of your rights and obligations. Your continued use of our services indicates your acceptance of any updates or modifications made to these Terms.
You agree to use our website for lawful purposes only and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the site. You must not misuse our website by knowingly introducing viruses, trojans, or other malicious material. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. You are responsible for ensuring that your access to this website is legal and does not violate any applicable laws. We reserve the right to restrict or terminate your access at any time if we believe you are misusing the platform.
We aim to deliver your floral arrangements on the requested date and time. However, delays may occasionally occur due to unforeseen circumstances beyond our control. In such cases, we will notify you promptly. Delivery charges, if applicable, will be clearly displayed at checkout. We are not liable for delays caused by incorrect address details provided by you. Please ensure someone is available to receive the flowers at the delivery location. If a delivery cannot be completed, we will attempt to contact you for further instructions.
All floral products are subject to availability. In rare cases where specific flowers or materials are unavailable, we reserve the right to substitute them with items of equal or greater value, maintaining the overall style and design of your chosen arrangement. Such substitutions ensure your order is fulfilled without compromising quality. We will make reasonable efforts to inform you of any major changes to your order. Seasonal variations and supply chain factors may influence the availability of certain flowers or decor items.
Orders can be cancelled up to 24 hours before the scheduled delivery time for a full refund. Cancellations requested within 24 hours of delivery may not be eligible for a refund if preparation has already begun. Refunds, if approved, will be processed using the original payment method within 7 working days. Please contact our team promptly if you wish to modify or cancel your order. We reserve the right to decline refund requests if cancellation conditions are not met. Our priority is to maintain transparency and fairness in all cancellation and refund processes.
All content on this website, including text, images, graphics, logos, and designs, is the property of Shiva Flowers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written permission. Unauthorised use may result in legal action to protect our rights. We reserve all rights not expressly granted in these Terms. Any trademarks or logos displayed on the website remain the exclusive property of Shiva Flowers or their respective owners.
Shiva Flowers will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. While we strive to provide accurate information, we do not warrant that our website will always be available, error-free, or free from viruses or harmful components. Your use of the website is at your own risk. We are not responsible for any losses arising from events beyond our reasonable control. Nothing in these terms shall limit any rights you have under applicable consumer protection laws.
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Vadodara, Gujarat. By using our website, you consent to this jurisdiction. If any provision of these Terms is deemed invalid, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
If you have any questions regarding these Terms and Conditions, please contact us via phone at +918438236279, or email us at contact@shivaflowers.com. We are here to assist you with any inquiries or clarifications you may need. Our customer support team aims to respond within 24 to 48 hours. Your satisfaction and clarity are important to us at every step of your journey with Shiva Flowers.